Subject: Virus Warning Date: Fri, 5 May 2000 17:50:45 +0100 From: Virus Alert Dear Freeserve member, As you may already be aware, following reports on the news and in the press, there is a new email virus that began being transmitted yesterday, it can be identified by the subject line "ILOVEYOU" Immediately the virus was identified Freeserve took steps to prevent it spreading to our users and also prevent any Freeserve user passing on the virus to other parties. There is, however, the possibility that you may have received an infected email before our security measures were put in place. If you have an email in your inbox with the subject "ILOVEYOU" and have not yet opened it then simply deleting it will ensure that your PC is not affected, it would also be worth deleting the mail from the deleted folder as an extra precaution. In the unfortunate event that you have opened the mail and the attachment you will need to clean your PC using antivirus software that has the latest virus update installed. Alternatively you can visit the following website and use their online virus scanning tool, http://housecall.antivirus.com/housecall/start_corp.asp For future reference it is worth remembering that any email with attachments where you are not absolutely certain of the origin should be treated with suspicion. I hope that this clarifies the current situation and reassures you that Freeserve takes your security very seriously indeed. Regards Chris Fletcher, Customer Service Manager, Freeserve